Privacy Policy
Effective Date: July 25, 2025
This Privacy Policy describes how Eaglei Tech Solutions, a company registered in the Netherlands ("we", "our", or "us"), collects, uses, and protects the personal data you ("you" or "user") provide when using our website saaswa.com ("Website" or "Service"). By accessing or using the Website, you agree to the practices outlined in this policy.
1. Information We Collect
a. Personal Information
- Name, email address, and contact details
- Billing and payment information (processed via third-party payment providers)
- Account credentials and authentication tokens
- Your organization/company details
b. Usage Data
- IP address, browser type, pages visited, time spent, and interaction logs
- Device and software identifiers
- Log files and diagnostic reports
c. Customer-Generated Data
- Files, messages, or input data you upload, store, or process through our services
2. How We Use Your Information
- To operate and maintain the Website and its features
- To process transactions and manage billing
- To improve user experience and develop new features
- To communicate service updates, promotions, or legal changes
- To detect, prevent, and respond to security issues or policy violations
- To ensure compliance with usage limits (including Fair Number Policy)
3. Fair Number Policy
a. What It Covers:
- API calls, SMS/email sends, tracking events, or other plan-based features
- Bandwidth, storage, or computational time usage
b. Monitoring and Enforcement:
- Unusually high/automated usage or abuse of limits
- We may warn, throttle, require upgrades, or terminate accounts
c. Transparency:
Usage stats are available in your dashboard. You are responsible for monitoring your usage.
4. Sharing and Disclosure of Data
We do not sell your personal data. We only share with:
- Service providers (hosting, analytics, payments)
- Legal authorities when required
- Partners with your explicit consent
5. Data Retention
We keep your data only as long as needed for business or legal purposes. You can request deletion anytime (subject to legal obligations).
6. Your Rights (GDPR & Dutch Law)
- Access your personal data
- Correct inaccurate data
- Request deletion
- Object to/restrict processing
- Data portability
Contact: rajee@eagleitechsolutions.com
7. Data Security
- HTTPS encryption
- Role-based access control
- Regular security audits
We advise strong passwords and secure credentials.
8. Cookies & Tracking
We use cookies and tools like Google Analytics. You can manage preferences via your browser or our site’s cookie banner.
9. Third-Party Links
We are not responsible for privacy practices on third-party sites we link to.
10. Changes to This Policy
We may update this policy. Major changes will be communicated via email or our site.
11. Fair Number Use Policy
Effective Date: The first day of using the Appointwa website and tool.
11.1. Purpose
- Prevent WhatsApp number abuse
- Ensure WhatsApp platform compliance
- Promote responsible usage
11.2. Acceptable Use
- Use verified numbers
- Send messages only to opted-in users
- Follow WhatsApp policies
- Maintain low complaint rates
11.3. Prohibited Use
- Using unverified or unauthorized numbers
- Operating multiple numbers to bypass limits
- Sharing one number across unrelated businesses
- Sending spam or unsolicited messages
11.4. Number Blocking & Penalties
- Immediate suspension or termination
- Restricted access or recovery charges
11.5. Responsibility
You are responsible for all usage from your WhatsApp number(s).